Shipping Policy
At Luxhaven, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule
Once you place an order on our website (https://luxhaven.ae), our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Standard Shipping Handling Time
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Order Handling Time: 1–2 business days (Monday to Saturday)
Standard Shipping Transit Time
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Transit Time: 3–7 business days (Monday to Saturday)
Total Shipping Time (Handling Time + Transit Time)
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Total Delivery Time: 4–9 business days (Monday to Saturday)
Order Cut-Off Time
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Order Cut-Off Time: 05:00 PM
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Timezone: (GMT+04:00) Gulf Standard Time (Dubai)
Orders placed after the cut-off time will be processed on the next business day.
Order Confirmation
After placing your order, you will receive a confirmation email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon successful delivery.
Shipping Carrier
We partner with trusted carriers within the United Arab Emirates to ensure timely and safe delivery of your order.
Shipping Locations
We currently ship within the United Arab Emirates only.
Shipping Fee
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Standard Shipping: Flat rate of 100 AED per order.
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All orders are shipped using standard shipping service.
Lost Packages
If your package is marked as delivered but you haven’t received it, please:
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Verify the shipping address provided.
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Check all possible delivery locations at your residence.
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Ask neighbors or family members if they accepted the package.
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Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, please contact us immediately with your order number. We will either reship your order or issue a refund, based on your preference.
Tracking
After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Please note: tracking updates may take up to 24 hours to appear.
Delays
We aim to meet our delivery estimates, but delays may occur due to high shipping volumes, public holidays, or unforeseen courier disruptions. If your order has not arrived within the expected timeframe, please contact our support team.
Contact Us
Company Name: LUXHAVEN TRADING L.L.C
Business Register No: 2669809
Address: Gold & Diamond Park, Building 2, Unit 2109,
1st Floor, Sheikh Zayed Rd, Dubai, United Arab Emirates
Email: info@luxhaven.ae
Phone: +971 50 318 8026
Business Hours: 10 AM to 9 PM (Monday to Saturday)
Timezone: