LUXHAVEN CLIENT SERVICES
Your privacy
Luxhaven Trading L.L.C · United Arab Emirates
Who handles your information.
Luxhaven Trading L.L.C operates this website from Gold & Diamond Park, Building 2, Unit 2219, Dubai. You can contact us at [email protected] about your information.
What you share with us.
When you submit an enquiry, we collect the name, contact details, message and product information you provide. When you place an order, we process the information needed to manage payment, collection or delivery, customer service and order records. For showroom collection orders, this includes your name, email, phone number, billing address, any optional company information and collection notes.
How we use it.
We use this information to answer your questions, manage your relationship with our team, process orders, prevent misuse, and meet applicable record-keeping obligations. Access to customer records is restricted to authorised administrators.
Payments and external services.
Pay-upon-collection orders do not collect card details online. When online card payments are enabled, payment details are entered through Stripe’s secure checkout. Luxhaven does not store your complete card number. Payment and delivery providers receive the information needed to perform their services.
WhatsApp, Instagram and map links take you to external services with their own privacy policies. Clicking a WhatsApp link prepares a message; you choose whether to send it.
Website storage.
Your saved items and shopping bag are stored on your own device. A short-lived display preference remembers the last featured watch so a refresh can show a different item. A private order-confirmation reference is stored for the current browser tab so you can revisit your collection confirmation. It is not placed in the page address. Administrator login uses a secure session cookie. Optional analytics runs only after you choose “Allow analytics”. Our own analytics records an anonymous visit reference, public pages and products viewed, shopping-bag actions, WhatsApp clicks and checkout activity. It can receive an approximate city, region and country from Cloudflare’s network location service. We do not request your GPS location or store your raw IP address in these analytics records. An anonymous visit reference is kept in your browser tab and renewed after 30 minutes without recorded activity. Detailed analytics is retained for up to 90 days; backup copies expire on our regular backup schedule. We respect supported browser Do Not Track and Global Privacy Control signals.
Checkout analytics records actions such as opening or submitting checkout, not your name, email, phone number, billing address, payment details, form entries or private confirmation token. Confirmed orders can be counted against an anonymous visit. Operational order records are held separately to fulfil your order. Staff sessions, administrator pages, API paths and URL query parameters are excluded from analytics; approved campaign labels and the referring website’s hostname may be recorded to understand traffic sources.
If Google Analytics is configured, it loads only after the same consent choice. We do not send checkout pages, enquiry details or URL query parameters in Google page-view events. Advertising personalisation is disabled. Google processes analytics information under its own privacy policy. You can decline or change your choice using Cookie preferences in the footer; essential shopping features work either way.
Questions and requests.
Contact us to ask about access, correction, or deletion of your personal information. We may need to verify your identity, and some records may need to be retained for legal or accounting obligations. We keep information only as long as needed for its purpose and applicable obligations.