Return and Refund Policy

At Luxhaven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

  • Items must be new, unused, and returned in their original packaging with all tags intact.

  • Returns are accepted for both defective and non-defective products.

  • Customers must contact us at info@luxhaven.ae to request return authorization and instructions before sending back any item.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

  • Your order number

  • Clear photographs of the item and its packaging

  • A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original method of payment within 7 days.

  • A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank or payment account.

  2. Contact your bank or credit card provider—processing times may vary.

  3. If the issue persists, please reach out to us at info@luxhaven.ae.

Non-Returnable Items

We do not accept returns under the following conditions:

  • Items not returned in new condition

  • Returns requested after 14 days of delivery

  • Items sent back without prior authorization

Exchanges

We accept exchanges if you wish to replace your product with another. Please ensure that returned items are in new, unused condition with original packaging and tags attached.

Return Address

LUXHAVEN TRADING L.L.C
Gold & Diamond Park, Building 2, Unit 2109,
1st Floor, Sheikh Zayed Rd, Dubai, United Arab Emirates

Method & Fees

  • Return Method: By mail

  • Return Label: Included in the package, free of charge

  • Restocking Fee: None

  • Return Cost: Free return shipping

  • Refund Period: 7 days

Cancellation Policy

You can cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.

Contact Us

Company Name: LUXHAVEN TRADING L.L.C

Business Register No: 2669809

Address: Gold & Diamond Park, Building 2, Unit 2109, 
1st Floor, Sheikh Zayed Rd, Dubai, United Arab Emirates

Email: info@luxhaven.ae

Phone: +971 50 318 8026

Business Hours: 10 AM to 9 PM (Monday to Saturday)

Timezone: (GMT+04:00) Gulf Standard Time (Dubai)