LUXHAVEN CLIENT SERVICES

Returns & refunds

Luxhaven Trading L.L.C · United Arab Emirates

A considered purchase.

We do not accept returns for a change of mind. Please review the photographs, condition, specifications and included accessories before purchasing. Our team is available to answer questions about the individual item.

This does not limit your rights where an item is defective, incorrect, not as described, or not authentic.

If something is wrong.

Contact [email protected] or +971 50 318 8026 with your order number, an explanation of the concern, and supporting photographs. Please report issues promptly, ideally within seven working days of collection or delivery, and arrange an agreed return within fourteen working days of collection or delivery. These requested reporting periods do not remove mandatory consumer rights.

Returning an item.

Keep the item in the condition in which you received it and retain everything supplied with it. Please avoid further wear, alteration or servicing while we assess the concern. We only ask for the box, papers, tags and accessories that were included with your purchase.

Our team will provide return instructions and confirm transport arrangements before you send the item. Returns are received at Luxhaven Trading L.L.C, Gold & Diamond Park, Building 2, Unit 2219, 1st Floor, Sheikh Zayed Road, Dubai.

Assessment and refunds.

We inspect the returned item and confirm the appropriate remedy for the issue, which may include repair, replacement, or a refund. An established authenticity failure receives a full refund.

Approved refunds are processed to the original payment method within fourteen working days of receiving the returned item. Your bank or payment provider may require additional time to post the credit.

Your rights.

Nothing in this policy excludes rights or remedies that cannot be excluded under applicable UAE consumer law. Contact our team if you need help understanding the process for your order.