Payment Policy
At Luxhaven, we strive to provide a secure, transparent, and seamless payment process for all our customers. Please review the following details regarding accepted payment methods, currency, and important guidelines.
Accepted Payment Methods
We currently accept the following forms of payment:
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Credit & Debit Cards (Visa, Mastercard, American Express)
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Bank Transfers (local UAE banks)
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Cash on Delivery (COD) (available within the United Arab Emirates only)
Payment Currency
All transactions on https://luxhaven.ae are processed in AED (United Arab Emirates Dirham).
Payment Processing
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For card payments, your account will be charged immediately upon order confirmation.
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For bank transfers, your order will be processed once payment has been received and verified.
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For Cash on Delivery, payment must be made in full at the time of delivery.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email with your order details. If you do not receive a confirmation email, please contact us at info@luxhaven.ae.
Payment Security
We use trusted and secure payment gateways to process online payments. Your payment information is encrypted and handled in compliance with industry security standards. Luxhaven does not store sensitive payment details such as card numbers.
Failed or Declined Payments
If your payment is declined:
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Verify that your billing information matches the details on file with your bank.
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Ensure that your card has sufficient funds.
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Try an alternative payment method.
If the issue persists, please contact your bank or reach out to us at info@luxhaven.ae for assistance.
Refunds
Refunds, when applicable, will be issued to your original method of payment in accordance with our Return & Refund Policy. Processing times may vary depending on your bank or payment provider.
Contact Us
For any payment-related queries, please contact us:
Company Name: LUXHAVEN TRADING L.L.C
Business Register No: 2669809
Address: Gold & Diamond Park, Building 2, Unit 2109,
1st Floor, Sheikh Zayed Rd, Dubai, United Arab Emirates
Email: info@luxhaven.ae
Phone: +971 50 318 8026
Business Hours: 10 AM to 9 PM (Monday to Saturday)
Timezone: